Bookings are required for loan cars with the highest priority given to customers with vehicles which are unable to be driven due to their condition.
Loan cars are complimentary for the following customers:
- Not at fault customers
- Fleet customers
- Repeat customers
- Referred customers
- Nova Club members
Fleet of 30 Plus
For all other car customers the following insurance costs apply:
- For drivers over 25 years of age all loan vehicles have a one-off insurance fee of $145.00 plus GST, for a fully comprehensive insurance with a $1000 excess.
- For drivers 25 years of age and under, a one-off fee of $195 plus GST applies, for a fully comprehensive insurance with a $1850 excess. This fee cannot be reduced.
- Nova must be advised should anyone 25 years of age or under, or P Plate drivers, require a loan vehicle.
- For additional drivers a one-off fee of $35 per driver applies. This fee applies as long as additional drivers are nominated at the time of pick up, and covers them for fully comprehensive insurance.
- The loan vehicle must be returned in the same condition and refuelled to the same level before returning the vehicle. Please note that there is a $2.50 per litre fuel charge if this is not followed, and a $33 service fee will also apply.
- Please note that no smoking or pets are allowed in loan vehicles. If the loan vehicle is returned in a dirty or untidy state, then a detailing fee of $180 plus GST may apply.
Please click here for more information including Loan Car terms and conditions.